Warranty Support & Refund Policy
Not stoked on being and Alpha and want to return your product. No worries, we have a 30 day money back guarantee from purchase date on all product purchased on alphalacrosseinc.com.
Simply fill out the forms below with your information. Once you hear from us approving your refund, please ship the product back unused and without damage for a full refund. we will process your refund within 1-2 weeks and your full payment excluding shipping cost will be refunded to your original payment method once we receive the product. (Note: any custom team product can not be refunded only exchanged for stock products.)
If you have a damaged product that you believe is within the warranty (it is not cosmetic but has actual defects), we are happy to help, check out the next paragraph for details on what is within warranty. Then, please fill out all the information below in order to receive a warranty replacement. Upon approval of your warranty, we will create a shipping label and email it to you only if we determine it is necessary to see the product in person. Processing warranties can take up to 2-3 weeks. Once we receive the product or determine if you need to ship it back to us we will ship out a new product for you at no charge. (Note: any custom team product can only be exchanged for stock products.)
Our items are covered under a 6 month manufacturers warranty against manufacturer defects. Normal wear is expected so please provide enough information for us to determine the use and how the product was defective. We stand behind all our products and want you to feel safe and confident using any Alpha products, which is why we are willing to handle any issues you have!
Purchase and Product Information